As Head of Operations, Glen Tomlinson is responsible for overseeing the fleet business and its products, such as novated leases. He likes to take a collaborative approach, to provide a seamless experience for his customers.
Starting out as a diesel mechanic, Glen’s life in fleet management has taken him from the garage floor to the heights of coordinating the operation. Having moved through the credit teams, then sales and finally into management, his breadth of knowledge and experience is invaluable to the business.
In Glen’s own words, “I’ve been lucky to see how the whole network and automotive industry works from the ground up.”
As a leader, Glen believes in building capability from within, to help the business control outcomes effectively. This applies to Toyota Fleet Management’s (TFM’s) fully maintained products, CompleteLease and Chattel Mortgage, which are both managed in-house.
Glen’s success comes down to a positive approach, teamwork, and never losing sight of each customer’s experience. Here are a few more insights from Glen.
If you make a mistake, solve it before you pass it on to another team. Don’t spread problems around – ensure it’s fixed at the source so quality is assured down the line.
At TFM, respect for people is a core pillar that makes it a wonderful place to work.
Management takes a long-term approach to everyone working here.
We look at a problem as an opportunity to fix something for the future – it’s a positive
not a negative. This ties into our philosophy of continuous improvement.
If you look at a customer’s requirements, they need an excellent vehicle, a fleet team that offers value for money, and a dealer network that provides comprehensive servicing with maintenance and repairs. Toyota looks at the whole value chain to ensure customers come back again and again.
What’s been your biggest achievement?
Turning up at Toyota and showing everyone within the network that if we work together to support each other we will achieve our goals.
Leadership means working with the team to ensure we’re working towards the same goal. It’s all about empowering the team, letting them know that what they do is important to a customer’s experience.
I think customers will move to shorter term leases. I see them taking more of a needs based approach, such as mini leases, car sharing and Uber. Whatever direction fleet takes, TFM will be leading the way.
Interested in joining the Toyota Fleet Management team? Enquire Now
The testimonial, statement and opinion presented here are applicable to the individual noted. The testimonials are voluntarily provided and are not paid, nor were they provided with free products, services or any benefits in exchange for said statements. The testimonials are representative of the individual’s experience but the exact results and experience will be unique to each customer.
Toyota Fleet Management is a division of Toyota Finance Australia Limited ABN 48 002 435 181, AFSL and Australian Credit Licence 392536.
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