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COVID-19 and Your Novated Lease
Toyota Fleet Management (TFM) is committed to assisting our customers, especially during the COVID-19 crisis. We understand that in this challenging and evolving environment, personal circumstances are changing rapidly and you may need our help.
We’re here to provide relief if you are unable to make your repayments and have developed the below guidelines to simplify the process and get you the support you need.
I am an Employer providing Novated Leases to my Employees
I have a Novated Lease – where can I enquire for assistance
I am impacted by COVID-19 and need Relief for my Novated Lease
I am an Employer providing Novated Leases to my Employees
At Toyota Fleet Management (TFM), we understand that many of our customers may be adversely impacted by the effects of the coronavirus (COVID‐19). Our thoughts are with those directly impacted, our healthcare workers and our customers during this time of uncertainty.
This may impact your employees and their ability access to Salary Package benefits.
Receiving Help
TFM would like to reassure all employers and employees that are experiencing unexpected financial difficulty throughout this time that we are here to help.
We understand that everyone has their own unique circumstances and we will work with you to tailor a solution.
To ensure we can offer assistance in a timely and effective way, we are simply requesting that you speak with us by contacting your Relationship Manager to discuss how we can accommodate you and your employees during this period.
In some instances, financial difficulty may eventuate for your staff whereby we wanted to provide assistance to them. Please refer to our Relief Application Form that we have created to assist your employees in the event that they should need it.
By understanding any changes your company will be making, we may be able to assist your employees and provide comfort around their Salary Packaged benefits.
For more information on the Federal Government’s first and second Stimulus packages and options that may benefit your business, please refer to the below video:
I have a Novated Lease – where can I enquire for assistance
At Toyota Fleet Management (TFM), we understand that many of our customers may be adversely impacted by the effects of the coronavirus (COVID‐19). Our thoughts are with those directly impacted, our healthcare workers and our customers during this time of uncertainty.
Receiving Help
TFM would like to reassure all employees that are experiencing unexpected financial difficulty throughout this time, we’re here to help.
We understand that everyone has their own unique circumstances and we will work with you to tailor a solution best suited to your needs.
Like many businesses in Australia, our Customer Support Teams are experiencing a significant increase in customer enquiries relating to COVID-19. Our employees are working around the clock to help, nonetheless we are expecting some impacts to our service times as we address how to best support you.
We ask employees who need immediate assistance to contact us through our Novated General Enquiries inbox [email protected] where our dedicated team will respond as quickly as possible to all enquiries.
I am impacted by COVID-19 and need Relief for my Novated Lease
Our Novated Support Team are responding to enquiries relating to a change in personal financial circumstances. If you have been impacted by COVID-19, resulting in financial difficulty, please complete the Novated Relief Application and return it along with the supporting documents to; [email protected]
Our support team will work swiftly to assess your application and provide you with the needed support.
COVID-19 Novated FAQ’s
At Toyota Fleet Management (TFM), we understand that many of our customers may be adversely impacted by the effects of the coronavirus (COVID‐19).
We understand that everyone has their own unique circumstances, so we have provided answers to a few commonly asked questions.
What options do I have to help my employees?
Will Toyota Financial Services provide assistance for my Novated Lease?
What if I am experiencing financial difficulty and I have a novated lease?
What options do I have to help my employees?
TFM would like to reassure all employers that are experiencing unexpected financial difficulty throughout this time that we are here to help.
We understand that everyone has their own unique circumstances and we will work with you to tailor a solution best suited to your needs.
To ensure we can offer assistance in a timely and effective way, we are simply requesting that you speak with us by contacting your Relationship Manager to discuss how we can accommodate you and your employees during this period.
In some instances, financial difficulty may eventuate for your staff whereby we want to provide assistance to them. Please refer to our Relief Application Form that we’ve created to assist your employees in the event that they should need it.
Will Toyota Financial Services provide assistance for my Novated Lease?
Yes. We would like to reassure all employees that are experiencing unexpected financial difficulty throughout this time that we are here to help.
We know everyone has their own unique circumstances and we will work with you to tailor a solution.
We ask employees who need immediate assistance to contact us through our Novated general enquiries inbox where our dedicated team will respond as quickly as possible to all enquiries.
What if I am experiencing financial difficulty and I have a novated lease?
Our Novated Support Team will work with you to tailor a suitable solution during your financial difficulty to help get you back on your feet.
Please refer to the Toyota Fleet Management Novated Relief Application Form. Once the form has been completed, please return it along with all supporting documents to [email protected].
Our support team will work swiftly to assess your application and provide you with the needed support.