The Toyota Way - Our Process

The Toyota Way graphic

At Toyota Fleet Management, we’re passionate about continuous improvement, and are always looking for better ways of doing things. Also key to our business is respect for our colleagues and customers. This forms The Toyota Way, a statement of our culture and processes that dates back to the early 1900s, which has contributed to Toyota’s success.

Work with TFM and it can spearhead your success too.

Continuous improvement

At TFM, we’re never satisfied by where we are. We are always looking for better ways of doing things.

Respect for others

Our business is built upon individual efforts and good teamwork. Respect for colleagues and customers is behind everything we do.

Kaizen continuous improvement

The Kaizen way of thinking

Kaizen is a strategy where Toyota employees at all levels work together – and with you – to achieve continuous improvement through innovation and sharing best practice.

Our annual customer survey is a great example of this, where we ask you what we’re doing well and where we can improve. Your feedback is then implemented to give you the best fleet products and service possible.

We’ll make you look good

Your business is our business, which is why building your trust is so important to us. Rather than acting as a supplier, we like to get our hands dirty, working with you to understand your business. That way, we can give you tailored fleet advice to help you make informed decisions. It’s a partnership designed to make you look good.


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