Email us at [email protected] or call a Customer Solutions Representative on 1300 888 870 between 8:30am - 7:00pm (EST) Monday to Friday.
All matters are dealt with seriously and are treated in total confidence. We will aim to resolve disputes to your satisfaction as soon as possible.
If we are unable to resolve your TFM complaint within five business days, then the matter will be escalated to our Internal Dispute Resolution (IDR) team.
The IDR team will:
he IDR team can be contacted at any time at:
IDR Manager, Toyota Fleet Management, PO Box 1354, Macquarie Center NSW 2113
If you aren't satisfied with the outcome of your complaint after taking Steps 1 and 2, you may lodge a dispute with the Australian Financial Complaints Authority (AFCA). AFCA is an external independent impartial body that has been set up to resolve financial services disputes. There is no charge for this service.
The Australian Financial Complaints Authority can be contacted at:
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