TFM works hard to try to ensure you always get the best service from us. We also understand that sometimes things go wrong.
To help you in these situations we encourage you to discuss this directly with us if your complaint relates to your finance contract, any services we provide to you or the quality of our service.
In the first instance please raise your concerns with your dedicated relationship manager. If you need further assistance please write to our Complaints Officer at Toyota Fleet Management, Locked Bag 900 Milsons Point NSW 1565, email our Complaints Officer, or call us on 1300 888 870.
If your complaint cannot be resolved immediately, we will advise you and notify you of our next course of action. Throughout the complaints process, TFM will remain committed to resolving your issue as soon as possible and will keep you informed as to the progress of your complaint.
The information provided by Toyota Fleet Management (TFM), a division of Toyota Finance Australia Limited ABN 48 002 435 181, Australian Credit Licence No 392536, on this website is of a general nature and for your information only. Nothing on this TFM Website constitutes or should be considered to constitute legal, taxation or financial advice. Before making a decision about any product or service featured on this TFM Website, TFM recommends that you seek independent professional advice about that product or service, such as from your accountant, taxation or financial adviser or lawyer, who can advise you about your personal circumstances and what would be suitable for you.
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